How can you harness the total power of social media with Return-on-Investment (ROI) metrics that satisfy your CEO? By read this white paper you can learn how to utilize social media to increase customer loyalty and find out how to “Drive Sales Effectiveness with Enterprise-Ready Web 2.0 Solutions,” “Harvest Social Knowledge for Customer Service,” and Continue Reading …

Utilities realize an appropriate return on an Advanced Metering investment only when they view it from the top down—examining the potential benefits to all departments and all classes of customer. Utility missions are changing. Yesterday, they focused on delivery of reasonably priced energy and water. Tomorrow, they will encompass both supplies and the services that Continue Reading …

Midsize companies have their size and agility on their side. To make the most of your agility advantage against larger competitors, streamlining your processes is one of the best steps you can take. It will help you improve flexibility, accelerate responsiveness, boost efficiencies, lower costs, and ultimately, increase competitiveness. In this issue, they’re taking a Continue Reading …