Forrester Research, an independent technology and market research company, recommends 10 tactics for evaluating digital touch points and determining customers’ needs, to ensure that digital experiences support business objectives while meeting customer needs. Find out and learn what tools and processes you need to act on digital customer experience improvements across touch points like websites, mobile phones, and tablets by reading this white paper.
If you are interested with this topic, you can request “Top 10 Ways to Improve Digital Experiences” report for free by follow the link below. This publication is published by Adobe and only available in PDF format.
Offered Free by: Adobe