A Beginner’s Guide to Launching a Customer Experience (CX) Program

Download this ebook to learn how to improve the customer experience and what strategic that matter. A ‘101-level’ guide to understanding why customer experience strategies matter, how to get started – including pitfalls to avoid – and what results to expect from your efforts. For line of business managers in operations, marketing, support, and customer Continue Reading …

Free Ebook: Social Media Marketing – 12 Essential Tips for Success

Download this guide to learn how to effectively engage customer communities with a new, social marketing mix. With all the hype surrounding social media and consumer–generated content, marketers need clear and simple information to make sense of this new and powerful trend. In this ebook, you’ll learn: Why social media is here to stay, and Continue Reading …

Free ebook: The Complete Guide to Twitter (Best Practices and Tips)

Download this ebook to learn more about Twitter and how to get most of it for your benefit like branding, communication, marketing, social media research and others. The ebook also provides tips and trick for effectively tweeting. Even though half the universe is on Twitter these days, beginning out of nothing isn’t always that evident. Continue Reading …

How to Master Facebook Marketing in 10 Days

Download this free ebook to learn the best practice mastering Facebook marketing. Wondering how to quickly build a faithful following on Facebook? Whether it’s Facebook’s complexity or simplicity that has you stymied, if you put in just a little effort– for 10 days–you can boost your Facebook interactions by 10, 20, even 30 percent or Continue Reading …

Sales & Marketing Management Magazine

Sales & Marketing Management is the leading authority for executives in the sales and marketing field. Published 6x a year, The magazine is written for sales and marketing managers who want to drive extra performance. Each issue contains feature articles on topics such as sales management skills; getting salespeople to set and reach goals; hiring Continue Reading …

8 Tips for Social Business

Download this document to learn the correct process by which organizations can successfully implement a successful and scalable social media strategy. Explore these 8 tips and find out how the future of your business is social. The 8 Tips for Social Business eBook includes the following best practices that will positively impact all teams: Evaluate: Continue Reading …

The Interactive Marketing eBook

This eBook explores the Interactive Marketing essentials of cross-channel marketing, sophisticated email marketing, proven website personalization strategies, and new approaches to data that will improve your ability to market to individuals or specific segments of customers and prospects. Download the ebook and learn how the right Interactive Marketing solution can help you engage each customer Continue Reading …

Website Magazine

Website Magazine provides expert information on Internet success, giving a 360-degree view of all the Web essentials: search marketing, e-commerce, design and development, and trends in social media, local, and mobile. Subscriptions include four quarterly issues, plus Web Success Update, daily newsletters with how-to tips and technology news, and the Web100 special issue via email. Continue Reading …

[Free Report] Top 10 Ways to Improve Digital Experiences

Forrester Research, an independent technology and market research company, recommends 10 tactics for evaluating digital touch points and determining customers’ needs, to ensure that digital experiences support business objectives while meeting customer needs. Find out and learn what tools and processes you need to act on digital customer experience improvements across touch points like websites, Continue Reading …